Terms & Conditions

SHIPPING INFORMATION

Shipping across Canada, United States & International is dependent upon the weight of the items added to the cart and shipping method selected. Local delivery in the Calgary area is free.

Now with the winter season and Covid-19 upon us. Shipments may take longer to receive. Depending on the shipping method you chose the postal service will be able to give an estimated time of arrival.

RETURN POLICY:

Purchases made online are automatically subject to all of our terms & conditions.

Return policy is 30 days from the original date of purchase. After 30 days we no longer provide refunds or exchanges. In order to receive a refund or exchange your item must be unused and in its original condition. To return your item, we require a proof of purchase, receipt or invoice. Items will be sent back to Top Film Tools Inc and not the manufacturer. Items without proof of purchase will not be available for refunds or exchanges. Items not in their original packaging or used items will be available for partial refunds dependent upon the item’s conditions.

All warranties are covered by the manufacturer, please read the manufacturers policy carefully. Defective items will be covered by Top Film Tools for 30 days, again with proof of purchase.

Sale items are final. No refunds or exchanges will be given.

Return Process:

Your returned item will be shipped directly to us (address below) The customer is responsible for paying their own shipping. The cost of shipping is non-refundable. Once your order/item has arrived we will have it inspected.  We will send you an email to notify you that we have received your returned item and that it has been inspected. You will also be notified if we approve or reject your item. Upon approval we will refund you by way of original payment the item was purchased.

Funds may take time to be processed, please be patient and continue to check your bank account or credit card. If your refund still has not shown up contact your bank/credit card company to inquire about the missing refund,
If for any reason your refund has still not shown up please contact us directly info@topfilmtools.com

Shipping
To return your products please mail to:

Top Film Tools Inc – PO Box 11015 Seton PO, Calgary, Alberta, T3M 1Y6.

DISCOUNT CODE:
Please be aware that discount codes are non-stackable therefore 1 discount code per order.

 

PRIVACY:

We only have access to information that you voluntarily give us via orders, email or other contact directly from the customer.

We ensure your private information is protected at all times and will not be given to any third party outside of our organization.

TERMS OF SERVICE:

In respect to our products, the products are of best quality and to be used in junction with the automotive industry. We do not take responsibility nor are we liable for the products once they are sold. Any damages to vehicles or other property is not our responsibility.

Images of the products online are accurately taken by a Top Film Tools team member, we try to make sure the item is exactly as depicted in the photos as well as the information about the product.  We reserve all rights to amend orders if an error has been found or orders cannot be fulfilled.

Purchasing online automatically agrees to our policies & terms.

-Top Film Tools